Privacy policy

As with all shopping websites, we collect personal information from you when you shop online at maudeandfox.com

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

• Your name – so we know what to call you
• Email address – so we can email you order confirmations, delivery delays, offers etc
• Delivery address – an obvious one
• Telephone number – we'll only call if we have a delivery problem
• Credit card details – we only ask for these when you place an order
• Mobile number – so we can text you with details about your orders or where we have a question

We use the latest secure server technology to ensure this information is protected to the highest standards.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

Data Protection

Maude & Fox is a registered data user under the Data Protection Act. We will never pass on your details on to a third party for marketing purposes. We will however send you details of offers from other companies that we think may interest you, but only with your permission.

There are only four circumstances where we may share some of your data with others:

1. With agents (including credit reference agencies, credit card clearing agencies (Streamline Credit Card Services), fraud prevention and detection agencies who may keep a record of the search) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
2. In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
3. To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
4. We will occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at mailroom@maudeandfox.com with your name and address and we will ensure that your wish is our command.

If you have questions about your personal data or our privacy policy, please contact us at info@maudeandfox.com

To see all the information we have about you, and to correct any inaccuracies, please write to: The Data Protection Officer, The Main House, Charlton Barrow Estate, Blandford, Dorset. DT11 9DD

Cookies

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Maude & Fox website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser's cookie settings, but if you do this you will not be able to shop from the Maude & Fox website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

Data over the Internet

We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.